Shipping policy

SHIPPING & FULFILLMENT

Production Time
All pieces are made to order in limited runs. Please allow 8–12 weeks from the date of purchase for your order to be produced and shipped. This is not a delay — it's the standard timeline for every order placed.

Shipping Time
Once your order ships, you'll receive a tracking number by email. Domestic delivery typically takes 3–7 business days after dispatch. International delivery takes 7–21 business days after dispatch.

Order Changes & Cancellations
Size, color, and address changes can be requested within 24 hours of purchase by emailing After 24 hours, your order enters production and cannot be modified or cancelled.

All Sales Final
Because every piece is produced individually for you, all sales are final. We do not accept returns or exchanges and do not issue refunds for change of mind, sizing errors, or shipping timelines within the stated 8–12 week window. Please review the size guide before ordering.

Damaged or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, email [EMAIL] within 7 days of delivery with your order number and clear photos. We'll replace it at no cost to you.

Lost or Stolen Packages
Once a package is marked delivered by the carrier, we is not responsible for loss or theft. Please ensure your shipping address is secure and accurate at checkout — we are not responsible for orders sent to an incorrectly entered address.

Customs & Duties
International customers are responsible for all customs fees, import duties, and taxes assessed by their country. These are not included in your order total and are not refundable if a package is refused.

Questions
 — we typically respond within 1–2 business days.